Contact Us
At Kinzo Sherbrooke, we are committed to providing you with a smooth and enjoyable gaming experience. If you have any questions or concerns, please don't hesitate to reach out to us through one of the following channels.
Customer Support Availability
Our customer support is available Monday to Friday from 8:30 AM to 4:30 PM (Eastern Time). You can contact us during these hours for assistance with your gaming account, technical issues, or any other queries you may have. We strive to respond to all inquiries in a timely manner.
Email Support
If you prefer to email us, please use the following address.
Our team will be happy to assist you with your inquiry.
Live Chat Support
While we do not have live chat support available 24/7, our website provides a wealth of information and resources that may help you find the answer to your question. You can also reach out to us through email or phone during our operating hours for assistance.
Help-Centre Access
Our Help Centre is accessible on our website and provides detailed information about Kinzo Sherbrooke's games, rules, and features. It also includes a comprehensive FAQ section that addresses common questions and issues.
Responsible Gambling Assistance
At Kinzo Sherbrooke, we take responsible gambling seriously. If you or someone you know has concerns about problem gaming, please contact us through the above-mentioned channels for assistance and support. We have partnered with professional organizations to provide resources and guidance for individuals struggling with issue gambling behaviors.
Technical Support
For technical issues related to gameplay or account access, please do not hesitate to reach out to our customer support team via email or phone during operating hours.
Complaint or Dispute Guidance
If you have a complaint or dispute regarding your gaming experience, we encourage you to contact us through the above-mentioned channels. We take all complaints seriously and will work with you to resolve any issues promptly.
Communication Response Expectations
We strive to respond to all inquiries within 24 hours of receipt during business days. However, response times may vary depending on the complexity of your issue or our support team's workload.
Account-Security Assistance
For assistance with account security concerns such as password reset or account recovery, please contact us through email or phone during operating hours.
Mobile and Desktop Support Accessibility
Our website is accessible from both desktop computers and mobile devices. You can access our Help Centre, FAQ section, and customer support channels from either platform.
Multilingual Support
While we do not have multilingual support available 24/7, our team will assist you in English or French during operating hours.
We encourage users to choose the most suitable support channel for their issue. If you're unsure about which channel to use, please don't hesitate to contact us through email or phone, and we'll be happy to guide you.
